Refund policy
Last updated: October 2026
14-day refunds, no questions asked
If Vaaku wasn't what you expected, contact us within 14 days of any charge and we'll refund it in full. You don't need a reason, and you don't need to talk to anyone first — though we'd genuinely like to know what didn't work.
Monthly billing
Subscriptions are billed monthly, per outlet, in arrears of the billing period. Adding a location mid-cycle prorates the charge automatically through Stripe.
Cancel anytime
Cancel from Settings → Billing in one click — no calls, no retention flow. You keep full access until the end of the period you've paid for, and your data remains available on the free Starter plan afterwards.
Free trial
Pro and Chain plans start with a 14-day free trial. No credit card is required to start the trial, and nothing is charged unless you subscribe. If you don't subscribe, your account returns to the free Starter plan automatically.
How to request a refund
Email billing@vaaku.ai from your account email with the charge date and amount. Refunds go back to the original payment method within 5–10 business days, depending on your bank.
What's not refundable
The free Starter plan has no charges to refund. Custom Enterprise agreements follow the terms in their signed order form.